Technical
Support:
For
technical support please use either our helpdesk or email support
for fastest response. HelpDesk
: http://helpdesk.silverstarsites.net
Our
Help Desk is where you need to make all your requests and report
any technical problems.
All
of our technical support is handled through our Help Desk. If
you need technical assistance or are experiencing technical problems,
please log a Help Desk ticket. Our Help Desk is monitored 24/7/365.
E-mail
:
email Technical Support
Billing
and Payment Matters
For
all billing and payment matters, please contact our billing
department.
email billing department
To
make a payment, please use our online
payment form. We cannot
process credit cards over the phone, or that are emailed to
us.
Sales
Questions
For
questions about our products, services, or internet communities,
please contact our sales department at 716-822-4102, or by
email:
Email Sales Department
Microsoft
Front Page Info : Front page Site
Support
User
Manual: Learn how to use the features
of your account
Email
Setup: Outlook Express
| Netscape Mail
Control
Panel Manuals:
CPANEL
Manual (Requires Adobe Acrobat) (760KB)
WHM
Manual for Resellers (Requires Adobe Acrobat) (740KB)
Please
note, due to the constant development of these features, these
manuals may be a bit out of date. As revised versions become available,
we will update these links.
Phone
Suport : Not offered
We
prefer support requests to come through our trouble ticket reporting
system or email for a variety of reasons.
- First,
it provides an audit trail of communication so that all the facts
can be passed on to whomever may be working your problem.
-
Second, it allow us to focus on fixing problems instead of answering
the phone.
- Third,
the audit trail allows us to objectively review the performance
of our support team.
- Lastly,
when you fill out a support request, it is distributed to several
of our support staff members. This assures that your issue will
be taken care of in a timely fashion.
|
