Refund, Billing and Cancellation Policies - Reliable, Friendly and Affordable Web Site design and Hosting by SilverStar WebDesigns Inc.

Refund, Billing and Cancellation Policies

Refunds:

All accounts are given 30 days from the day of sign up to request a refund no questions asked. If the user has paid annually for their account - SilverStar WebDesigns Inc. requires up to 30 days to return the balance of the users payment minus any miscellaneous charges incurred by the user in excess of the account they signed up with. In the event that customer has paid for future dates (Quarterly, Semi-Annually, Annually), the remaining months will be refunded. The current month and setup charges are non-refundable.

Billing:

Reseller accounts are due on the 1st of the month, and payment -must- be received no later than the 10th. Any reseller accounts past due 15 days will be suspended. A $50 reactivation fee will apply to unsuspend the account. Suspension of a resellers account also suspends all resold accounts. Termination of Resellers main account also results in termination of all resellers hosted accounts.

Virtual hosting accounts are billed on the 1st of the month prior to their due date. Payment must be received by the 1st of the due-month. Any accounts past due 15 days will be suspended. A $50 reactivation fee will apply to unsuspend the account.

For example, if your account is due in June, your invoice will be mailed May 1st, and we must receive your payment by June 1st. If your payment hasn't been received by June 15th, your account will be suspended.

Late Fees:

Any account 15 days past due will be charged a $10 per month late fee.

Account Suspension:

Any account past due 15 days is subject to suspension.

Account Termination:

Any account shut off for non-payment 3 times will be subject to termination.
Any account in a suspended stage over 1 month is subject to termination.
Termination does not relieve client of obligations towards service fees for service provided, nor applied late fees.
Account data is not preserved on termination.

Account Reactivation:

A $50 reactivation fee will apply to unsuspend the account.

Account Cancellations:

All requests for canceling any service / services must be sent through the Helpdesk. Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 5PM EST Monday - Friday. All cancellation requests must be received no later than the 25th of the month. Accounts canceled after the 25th will be charged for the following month.

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