Mass Mailings. We have a zero stance policy on SPAM, Junk E-mail or UCE. Spam, Junk-mail and UCE are defined as: the sending of the same, or substantially similar, unsolicited electronic mail messages, whether commercial or not, to more than one recipient. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. UCE also includes e-mail with forged headers, compromised mail server relays, and false contact information. This prohibition extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of SilverStar WebDesigns Inc. whether or not the message actually originated from our network.

Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through our servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or resource hosted on our servers, is prohibited. Our accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

Mailing Lists: Ours mass mailing rules also apply to mailing lists, list servs, or mailing services you may contract with. The policy is stated as follows: An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for your e-mail information or that has made their e-mail address available for distribution of information from you. The list must also allow for automatic removal by all end Customers with non-distribution in the future.

Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by our customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Silverstar hosted domain, or referencing any SilverStar hosted account, is prohibited.

Email lists must be 100% Opt-In, and comply with the Can-Spam act. For details, please refer to http://en.wikipedia.org/wiki/CAN-SPAM_Act_of_2003#The_mechanics_of_CAN-SPAM

If your actions have caused our mail servers or our IP address ranges to be placed on blackhole lists and other mail filtering software systems used by companies on the internet, you will be assessed a $600 charge to your account and $350 per hour for administrative charges incurred to remove and protect mail servers and IP ranges.

Violation of the above terms will result in one or all of the following:

• A warning from via email or phone.
• Removal of DNS for the advertised / originating site.
• Temporary shutdown of the server or a block on outgoing mail.
• IP address routing to null.
• Account Suspension
• A service fee assessed to your account for violation.

Repeat violation of the above terms will result in the following actions.

• Immediate disconnection of service with no re-activation.
• $600 fee assessed to your account for violation and $350 per hour for administrative charges incurred to remove and protect mail servers and IP ranges.

Email Forwarding to AOL addresses: AOL uses spam detection and complaint resolution policies that are hostile towards forwarded email, and as a result generate a high level of complaints. We reserve the right to remove any email forwarder that generates SPAM complaints from AOL.

Here's the key 5 things you have to do to be CAN-SPAM compliant in a nutshell:

• Make sure every piece of information in headers is accurate, true, and in no way misleading.
• Include an opt-out link. Immediately and zealously honor opt-out and unsubscribe requests.
• Include your physical business address.
• Indicate if the email is an advertisement.
• Clearly mark sexually explicit material.

In addition, these 7 rules will help keep you out of trouble.

• Don't send to harvested email addresses. Remember, Harvesting Emails is against our terms.
• Don't use automated means to guess email addresses.
• Don't use an automated process to sign up for multiple email or user accounts.
• Don't send email from or through any computer to which you don't have access or user permission.
• Don't send email that contains misleading, deceptive, or fraudulent header information or content.
• Don't continue to send email to someone who opted out or unsubscribed from your mailing list.
• Don't share or otherwise transfer to anyone the email address of someone who opted out or unsubscribed from your mailing list.

In short, don't add people to your mailing lists unless they very specifically asked to be added. That includes grabbing addresses from their websites or business cards. Be certain you use clear and descriptive titles for your mailings. Honor unsubscribe and remove requests promptly and remove any bounced or rejected addresses immediately. Include your full contact information and a short "You are receiving this email because you asked for it" type note in the footer of your message.

Following these guidelines will greatly reduce the chances for complaints and help us to keep our servers off of the various blacklists that are there to stop spammers.

 

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